Whether or not you’re just starting out with your automotive shop, you need to consider how you can better interact with everyone involved. You must be quick and efficient when customers come in for service or repairs, but you should also make it easy for your technicians. Repair shop software is becoming increasingly popular and necessary because it improves the way you handle repairs and maintenance. Learning how everyone benefits ensure that you know the reasons for getting such software for your company.
The Technicians
Your technicians need to know who came in first, what is necessary, what takes the longest, and more. They can use tablets and computers to get information about the vehicle in the shop, what the ticket says, the inventory they have available to them, and more. They are more consistent and accurate throughout the process, which means they’re also more proficient.
The Customer
Your customers want things to be streamlined, which means they don’t want you to be sifting through a lot of paperwork and files to find what you need. With a few clicks of a button, you have their information pulled up and ready. Plus, they want printed receipts so that they can read the handwriting and know what happened at the shop.
The Owner/Operator
Repair shop software benefits everyone, including the owner of the shop or the operator if it’s a chain-store. You can gain your customer’s trust when you have such software. They are more willing to go to you if they know you’ve got the automation and efficiency they desire. Plus, your employees are happier because they can commence work without having to run back and forth to the front to get information. It’s all there on their computer or tablet, so they never have to clean up or feel like all eyes are on them when they go to the reception area. Visit https://www.egenuity.com/ for more details.
