Client Service Issues to Consider When Selecting a Receivable Financing Firm

by | Jun 10, 2015 | Business

Receivables financing, also known as factoring, is a highly effective way to obtain short-term funding for your business. It can be used to manage cash flow problems, improve speed and efficiency in collecting on your firm’s accounts receivable, and outsource the hassle and staff expense of collections. Factoring is our specialization, and we offer some important client services you should consider.

Factoring through United Capital is a viable alternative to a bank loan or equity investment for funding for your business. We with many businesses, both large and small, factoring some or all of their accounts receivable. As there are literally thousands of receivables financing firms, and because each firm differs in its focus and ability to deliver, it is important to keep a number of issues in mind when selecting a firm to meet your business’ needs.

Technology and Personal Interaction

First, what is the firm’s orientation to technology and service – are they high tech, high touch, or neither?

High-tech firms take advantage of the latest technologies in order to increase the efficiency with which they can collect accounts receivable and, in some cases, reduce the amount of human intervention that is required. Conversely, “high touch” firms place more emphasis on human intervention and provide a more personalized approach, which can also improve collections performance as well as small business support.

We are a high tech, high touch firm, and we believe in meeting our clients, providing the highest level of professional support, but also using technology to increase our efficiency and effectiveness as your factoring firm.

Support for Small Business Owners

Second, what kind of support can you expect from the receivables financing firm?

For example, our commitment to personalized support indicates our firm and its leadership care about ensuring you have a hassle-free experience. We don’t use a call center approach; rather we provide you with access to our experienced professionals to answer your questions and to tailor the services that are the best match for your business needs.

Finally, it is important to consider whether the firm offers other services beyond just factoring, such as consulting or professional collection expertise. We are a full-service factoring firm providing consulting, professional collection expertise and credit and financial information about your accounts. We ensure you always have the latest in information about your accounts to make financial decisions in the best interest of your business.

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